We will replace or issue a refund for any bottle of purchased wine that you determine is damaged, flawed or otherwise unsatisfactory (other than damage occurring during shipment). Please send an email to firstname.lastname@example.org or call our office at (707) 963-4292 to arrange for the return of damaged, flawed, or unsatisfactory wine. To qualify for refund, we may require that you return the unconsumed portion of your order, in which case we will pay for return shipping.
By law, we cannot accept return shipments of alcoholic beverages which have not been found to be damaged, flawed or otherwise unsatisfactory. This means that in most cases we will be unable to accept returns of wine that is ordered in error.